Privacy Policy
Hanooot (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and features, including our AI chatbot on social media.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, account details, and other identifiers you provide when registering or contacting us.
- Transactional Information: Order details, billing information, and purchase history.
- Technical Information: IP address, browser type, device identifiers, cookies, and usage patterns when you interact with our website or app.
- Chatbot Interactions: Messages you send to our AI chatbot on social media, along with limited profile information (such as username or public profile details available through the platform).
2. How We Use Your Information
We use the collected information to:
- Provide and improve our services.
- Process and fulfill orders.
- Communicate with you regarding updates, promotions, or support.
- Enhance the performance and accuracy of our AI chatbot.
- Ensure compliance with legal and regulatory obligations.
3. Sharing of Information
We do not sell your personal information. We may share limited data with:
- Service Providers: Third-party vendors that help us operate our website, logistics, and chatbot.
- Social Media Platforms: In line with their policies when you use our chatbot on those platforms.
- Legal Authorities: If required by law or to protect our legal rights.
4. Data Retention
- We retain personal data only for as long as necessary to provide our services or as required by law.
- Chatbot conversations may be stored temporarily for support, troubleshooting, and improvement of responses.
5. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Restrict or object to certain types of data processing.
To exercise these rights, contact us at support@hanooot.com.
6. Cookies and Tracking
Our website may use cookies and similar technologies to enhance user experience, track performance, and analyze trends. You can manage cookie preferences through your browser settings.
7. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet is completely secure.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect information from them.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Any updates will be posted at https://www.hanooot.com/pp with the revised effective date.
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