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Hanooot case study (Optical Retail, Baghdad): Challenge — A two-branch optical retail chain managing inventory with separate paper registers and optical prescriptions recorded outside the POS system.. Solution — Hanooot deployed Raqm POS with a custom optical unit: a prescription field linked directly to inventory, unified stock across both branches, and automated appointment reminders.. Result — Customer service time reduced from 18 minutes to 7 minutes. Inventory accuracy at 100%. Customer satisfaction up 31%.

Optical Retail, Baghdad

Almas Optical — Migrating a Two-Branch Optical Retail Chain to Integrated POS

Zero
Inventory errors
7 min
Customer service time
+31%
Satisfaction increase

The Challenge

A two-branch optical retail chain managing inventory with separate paper registers and optical prescriptions recorded outside the POS system.

The Solution

Hanooot deployed Raqm POS with a custom optical unit: a prescription field linked directly to inventory, unified stock across both branches, and automated appointment reminders.

The Result

Customer service time reduced from 18 minutes to 7 minutes. Inventory accuracy at 100%. Customer satisfaction up 31%.

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