Privacy Policy

1. Introduction

Al-Hanoot General Trading Company Limited (“Hanooot”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our corporate website at www.hanooot.com (the “Website”) or contact us through it.

Hanooot is an operational partner for businesses in Iraq, established in 2022, with operations in Baghdad and Erbil, bringing together import and shipping, software and ERP development, and accounting and financial services under one accountable team.

Scope of this Policy — This Policy applies only to the Hanooot corporate website (www.hanooot.com). It does not govern our standalone products and platforms — including Raqm (ra8m.com) and Harrir (harrir.iq) — or any services delivered under a separate client agreement, each of which is subject to its own terms and privacy notices.

2. Information We Collect

2.1 Information you provide to us

When you complete the contact form, request a demo, or otherwise communicate with us, we may collect:

• Your name and the name of your company or organisation;
• Your email address and telephone number;
• The content of your message or inquiry, and any details you choose to share about your business needs; and
• Any other information you voluntarily provide in correspondence with us.

2.2 Information collected automatically

When you visit the Website, certain information may be collected automatically through cookies and similar technologies, including:

• Your IP address and approximate location derived from it;
• Device and browser type, operating system, and language settings;
• Pages viewed, links clicked, referring pages, and the dates and times of your visits; and
• Aggregated usage and performance data used to operate and improve the Website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the information, proposals, or demonstrations you request;
• To communicate with you about our services and products and to follow up on business discussions;
• To operate, maintain, secure, and improve the Website and our communications;
• To understand how visitors use the Website through analytics; and
• To comply with applicable laws and respond to lawful requests from competent authorities.

We do not sell your personal information, and we do not use it for automated decision-making that produces legal effects concerning you.

4. Cookies and Analytics

The Website may use cookies and similar technologies to function correctly, remember your preferences, and measure traffic and performance. You can control or disable cookies through your browser settings; however, disabling certain cookies may affect how parts of the Website function. Where we use third-party analytics tools, those providers process data on our behalf in accordance with their own privacy terms.

5. Legal Basis and Consent

We process your personal information where you have provided it to us for a specific purpose (such as submitting an inquiry), where processing is necessary for our legitimate business interests in operating the Website and responding to you, or where we are required to do so to comply with the law. By submitting information through the Website, you consent to its processing as described in this Policy.

6. Disclosure of Information

We may share your information only in the following circumstances:

• With service providers and partners who perform functions on our behalf (such as hosting, email, and analytics providers), under appropriate confidentiality obligations;
• Within Hanooot and among the relevant members of our team for the purpose of serving your request;
• Where required by law, regulation, court order, or a lawful request by a competent public authority in Iraq; and
• In connection with a corporate transaction such as a merger, acquisition, or reorganisation, subject to suitable safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this Policy, including to respond to your inquiry, maintain our business records, and comply with legal obligations. When information is no longer required, we take reasonable steps to delete it or anonymise it.

8. Data Security

We apply reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Some of the service providers we use may store or process information on servers located outside Iraq. Where this occurs, we take reasonable steps to ensure that your information remains protected in a manner consistent with this Policy.

10. Your Rights

Subject to applicable Iraqi law, you may request to access, correct, or delete the personal information we hold about you, or object to or restrict certain processing. To exercise any of these rights, please contact us using the details in Section 13. We will respond to legitimate requests within a reasonable period.

11. Children’s Privacy

The Website is intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Third-Party Links and Changes

The Website may contain links to third-party websites and platforms, including ra8m.com, harrir.iq, and application stores. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies. We may update this Privacy Policy from time to time; the revised version will be posted on the Website with an updated effective date, and material changes will take effect upon posting.